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Adam Kramer

🤖 Tech Innovator 💎 Product Champion 🧮 Ops Tamer

An accomplished leader who has raised millions in funding, built products for hundreds of thousands of customers, and generated millions in profits. Specializes in guiding cross-functional teams through the complete product lifecycle, and optimizing operational processes for efficiency and scale. Passion for creating delightful customer experiences, while driving significant organizational impact.

EXPERIENCE

GHOST HAUS • FOUNDER / CEO •  JAN 2021 - PRESENT

Global enterprise specializing in full lifecycle product development and customer support services.

⚪️ Ghost Works

🤖 Software Development
• Enterprise, Mobile, & Web3
• Fullstack Development
• Systems Architecture

💼 Business Consulting
• Operations Consulting
• Corporate Structuring
• Investment Advisory

⚪ Ghost Games

🎮 Game Development
• Frontend Development
• Backend Development
• API Development

🎨 Game Design
• UI/UX Design
• Character Design
• Environment Design

⚪ Ghost Support

💬 Customer Support
• 500+ Agents
• 5+ Languages
• Global 24/7 Coverage

🧠 Knowledge Base Mgmt
• Article Planning & Writing
• Automation & Macro Setup
• Multi-channel Support Setup

SPROCKET FINANCIAL • CO-FOUNDER / CHIEF OF PRODUCT & PROGRAM •  NOV 2021 - OCT 2023

Sprocket is a regulator-friendly digital banking initiative that converges multi-currency fiat, crypto, decentralized finance, and card services into a unified customer experience for Web, iOS, and Android.

  • Led a globally distributed team of 21 across 6 countries, guiding the development of a cutting-edge digital banking experience on live banking and crypto rails

  • Orchestrated cross-departmental alignment to ensure delivery of business objectives through meticulous synchronization of roadmaps and deliverables

  • Guided regulators through comprehensive reviews of platform documentation, systems architecture, banking rails connectivity, security infrastructure, and platform functionality

  • Spearheaded the configuration of a customer support platform with bank-level security, resulting in highly-automated support flows and enriched financial education resources

  • Forecasted financial models to refine the target operating model, allocate budgets, and prepare for scalability

ANRKEY X • COO / ACTING-CTO •   OCT 2020 - OCT 2021

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AnRKey X enables gamers around the world to monetize their gameplay and tokenized game assets, while participating in fractional ownership of the games they play and earning real money as a result.

  • Managed a multinational team 40+ members in generating over $1M from products reaching 100K global users

  • Led engineering for blockchain, backend, and frontend teams, QA/QC, and customer support systems

  • Designed and implemented automations to optimize project management, financial reporting, and CRM integration which significantly streamlined operations

  • Authored intellectual property filings for proprietary processes, designs, and trademarks, safeguarding innovation

  • Developed and operated a comprehensive knowledge base and high-throughput, automated customer support ecosystem, resulting in efficient ticket resolution, user satisfaction, and a multichannel product feedback loop

HALL PASS (EXITED) • CO-FOUNDER / CO-CEO •  FEB 2019 - APR 2020

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Hall Pass is a Members-only cardholder program for high-spending tastemakers that gives access and perks to curated hospitality venues, services, and experiences.

  • Successfully exited with all IP and global launch rights, a testament to effective strategic planning and execution

  • Engineered a deeply automated product and business model that generated profit within three weeks of launch

  • Designed and managed the mobile application, automating 90% of ops tasks and enhancing user experience

  • Analyzed performance data to refine sales, marketing, and growth strategies, maximizing revenue and market penetration

  • Fulfilled and managed the logistics for delivery of membership cards and customer hardware

KRAMER LOGISTICS, INC • CO-FOUNDER / CEO •  DEC 2017 - OCT 2019

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Kramer Logistics provides operations and logistics services exclusively for the world's top electric vehicle sharing company, scaling them to a $1B valuation faster than any company in history.

  • Grew customer’s vehicle fleet from 200 to over 30,000 electric vehicles, across 11 new markets

  • Achieved client's target metrics leading to $1B valuation and securing over $250M in funding

  • Implemented data-driven analytics of vehicle and foot traffic patterns to optimize fleet routing and earnings

  • Advocated for the industry by engaging in public hearings to garner local government support

  • Managed internal fleet of work vans and staff to store, deliver, deploy, and retrieve electric vehicles

THRONE VIP (FUNDED) •   FOUNDER / CEO •  MAR 2014 - DEC 2018

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Throne is an Event Management Platform for Nightlife Venues, and an Event Discovery App for Consumers, enabling Digital Sales and Analytics for Tickets, Drinks, VIP Tables and more.

  • Successfully fundraised $1.3M, and managed investor relations and board activities

  • Launched products across 3 cities, capitalizing on a comprehensive financial plan with 18 revenues streams

  • Led a global team of 10 developers in building enterprise (B2B) and mobile (B2C) applications

  • Designed captivating UI/UX for the platform, logos, and marketing collateral, enhancing brand recognition

  • Employed digital and experiential marketing strategies to expand the B2B/B2C customer base

JAKKS PACIFIC •   SR MGR NEW TECH INNOVATIONS •  APR 2013 - MAR 2014

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JAKKS is a top 5 public toy company that designs, develops, manufactures, and markets its products for children and adults around the world. DreamPlay is a joint venture between JAKKS and NantWorks.

  • Facilitated the dynamic IP-sharing relationship between NantWorks and Jakks for their DreamPlay joint venture

  • Launched over 10 new digital games and mobile applications from licensed and original IP

  • Assessed existing toy lines for potential technology IP integration, generating 2 new patents with the legal team

  • Built a novel platform to bridge physical and digital interactions between toys and mobile device screens

  • Designed novel 3D-printing technology and a distribution platform for kid-friendly digital content purchasing

NANTWORKS •  MARKETING MGR / TECHNOLOGY LIAISON •  SEP 2011 - MAR 2013

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Billionaire Patrick Soon-Shiong's NantWorks combines over 70 companies in semiconductor technology, supercomputing, and advanced networks to improve healthcare, commerce, and digital entertainment.

  • Led the design and construction of interactive showroom narratives, showcasing technology from 40+ partners

  • Guided more than 200 high-profile guests through immersive showrooms in Los Angeles, New York, and Beijing

  • Coordinated efforts across NantWorks portfolio companies to deliver tailored tech demonstrations addressing specific customer needs in biotech, biomedical, and entertainment applications

  • Conceptualized and developed innovative solutions utilizing a diverse, multi-billion dollar IP portfolio

  • Managed substantial asset acquisitions for showroom build-outs, involving numerous six-figure investments

EDUCATION

 
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FLORIDA STATE UNIVERSITY   •  CHEMPRENEURSHIP PILOT PROGRAM
A collaborative pilot program between the FSU colleges of Business and Chemistry

  • Selected as 1 of 4 students to commercialize university technologies

  • Founded Florida Custom Synthesis as a result

  • Received government funding to build out our chemical synthesis lab

 
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FLORIDA STATE UNIVERSITY   •  COLLEGE OF BUSINESS
B.S. Degree in Entrepreneurship & Small Business Management

  • Accelerated Three-Year Program + Chempreneur Pilot Program

  • Deans List

  • Founded the local chapter of a national fraternity